Effective Date: November 22, 2025
Arcpost Real Estate (“Arcpost,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal data. This Privacy Policy outlines how we collect, use, process, and protect the personal information we obtain from you when you use our website, engage our services, or interact with us.
By using our website and services, you consent to the data practices described in this policy. This policy is designed to comply with the Data Protection Act, 2019 (DPA) of Kenya.
1. Information We Collect
We collect information that allows us to provide our real estate services effectively. This information generally falls into two categories:
1.1 Personal Data (Information you provide to us)
This includes data that directly or indirectly identifies you:
- Identification Data: Name, ID/Passport number, KRA PIN.
- Contact Information: Email address, phone number (+254 708 707 798), physical address.
- Financial & Transactional Data: Bank details, payment history, proof of funds, loan pre-approval letters, and details of properties bought, sold, or leased.
- Property Preferences: Specific requirements for property features, location, budget, and intended use.
- Communication Data: Records of communications and correspondence with Arcpost via email, phone, or our website.
1.2 Usage and Technical Data (Information collected automatically)
When you access our website, we may collect:
- Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting and location, operating system, and platform.
- Usage Data: Information about how you use our website, including pages viewed, content searched for, and duration of visits.
- Cookies: Data collected via cookies and similar tracking technologies (see Section 8).
2. How We Use Your Information
We use your Personal Data solely for legitimate business purposes and based on legal grounds stipulated by the DPA, primarily to:
| Purpose | Legal Basis for Processing |
| Service Provision | Necessary for the performance of a contract (Agency Agreement). |
| Marketing & Communication | With your explicit consent (opt-in). |
| Legal Compliance | Necessary for compliance with a legal obligation (e.g., KRA regulations, Land Registry searches). |
| Security & Auditing | Necessary for our legitimate interests (preventing fraud and maintaining security). |
Specific Uses include:
- To match your property search criteria with available listings.
- To facilitate property viewing appointments, negotiations, and closing transactions (sale, purchase, or lease).
- To communicate transaction updates, market insights, and promotional offers (if consented).
- To conduct due diligence, anti-money laundering (AML) checks, and verification of identity as required by Kenyan law.
3. Disclosure and Sharing of Your Data
We will only disclose your Personal Data to third parties when necessary for the performance of our services, with your consent, or when legally obligated:
- Legal & Financial Professionals: Advocates, valuers, banks, and mortgage lenders involved in the specific transaction.
- Government & Regulatory Bodies: The Land Registry, Kenya Revenue Authority (KRA), County Governments, and other regulatory authorities as required by law.
- Property Owners/Buyers: Sharing necessary identification and financial information with the counterparty (Seller/Buyer/Tenant) to execute the contract.
- Service Providers: Trusted third-party service providers who assist us in operating our business (e.g., IT support, website hosting). These parties are bound by strict confidentiality agreements.
We do not sell your Personal Data to third parties for their independent marketing purposes.
4. Data Security
We have implemented robust technical and organizational measures to protect your Personal Data from unauthorized access, accidental loss, disclosure, or alteration, in compliance with the DPA. These measures include:
- Secure storage on password-protected servers.
- Encryption of sensitive data transmission.
- Restricted access to Personal Data for employees based on a ‘need-to-know’ basis.
5. Data Retention
We will retain your Personal Data only for as long as necessary to fulfill the purposes for which we collected it, including for the purpose of satisfying any legal, accounting, or reporting requirements (e.g., maintaining records of completed property transactions for at least seven (7) years as required by financial regulations).
6. Your Data Protection Rights (Under the Kenyan DPA, 2019)
As a data subject, you have the following rights regarding your Personal Data held by Arcpost:
- Right to Be Informed: The right to be informed of the use of your Personal Data (addressed by this policy).
- Right of Access: The right to request and obtain confirmation of whether Arcpost processes your Personal Data and access to that data.
- Right to Object: The right to object to the processing of your Personal Data, particularly in relation to direct marketing.
- Right to Rectification: The right to request the correction of inaccurate or incomplete Personal Data.
- Right to Erasure (The Right to Be Forgotten): The right to request the deletion of your Personal Data where there is no compelling reason for its continued processing.
- Right to Restriction of Processing: The right to request us to temporarily suspend the processing of your Personal Data.
To exercise any of these rights, please contact us using the details provided in Section 9. We will respond to your request within thirty (30) days, as mandated by the DPA.
7. Cookies Policy
Our website uses ‘cookies’ to enhance your browsing experience, analyze site usage, and support our marketing efforts. Cookies are small files placed on your device. By continuing to use our website, you agree to the use of these cookies. You can set your browser to refuse all or some cookies, but note that some parts of the website may then become inaccessible or not function properly.
8. Changes to This Policy
Arcpost Real Estate reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions about this Privacy Policy, your rights, or how we handle your Personal Data, please contact the Arcpost Data Protection Office:
| Detail | Contact Information |
| Agency Name | Arcpost Real Estate |
| Physical Address | The Plains House, Karen Rd, 1st Floor RM 10 |
| Phone Number | +254 708 707 798 |
| Email Address | info@arcpost.co.ke |